Pre-Opening Services, Operational Opening
& Launch

Individual reclining seats separated by curtains

Pre-Opening Services

We take care of every detail, from planning to implementation throughout the pre-opening phase. This ensures that the operation is set up for success. Including Pre-Opening Budget & Critical Path, Operating Equipment, Stock & Supplies (OSE), OSE Specification Sheets, Music Solutions & Spa Software Options, Treatment Menu Concept & Creation, Uniforms Design, Operational Brand Standards & Training, and Operational Set-Up & Launch Support

Fitness, Membership Support and Equipment

A successful wellbeing operation offers synergy between the Spa, Fitness and Membership services and at ESPA, we can ensure that this is achieved with concept and delivery support.

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Recruitment Assistance

Our strength lies in our global ability to advise on recruitment processes, team structure and help to identify spa professionals who possess both the skills and personal profiles to be able to deliver success for your business.

Training Co-ordination

We recognise that highly trained staff are vital to a successful spa operation and critical to your retail business. Our exceptional pre-opening technical and operational training programmes are co-ordinated and tailored to the business to ensure that we achieve delivery of the highest standard treatment protocols and experiential journeys for our guests.

Technical Training

UK Training Academy
Team of UK and International Training Managers
Online Education Training
Progressive Technical Training
Train the Trainer Courses

Operational Training

Pre-Opening Operational & Brand Standards Training
Standards and Values Training

Operational Opening and Launch

Operational Opening is the essential final element to guarantee the efficient and smooth launch of the spa. Including implementing procedures and standards, refining of the customer journey, ensuring all systems are in place and operational, setting up back and front of house areas, and merchandising of retail spaces

A man and woman recieving massages from masseuses while lying on towelled massage beds

How Do We Differ & How Do We Work With You?

Our ability to create a bespoke treatment journey is unrivalled, due to ESPA's holistic product range and heritage as wellbeing experts. We establish strong brand standards during pre-opening, reinforced by both technical and operational training and supporting manuals. This depth of precision ensures that exacting values are always upheld and every opportunity is maximised.

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Business Management Solutions - Year One Support & Beyond

ESPA has supported some of the worlds leading spa’s through operational management and bespoke business support. Together we have years of industry experience which we can share to grow your business.

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